Let's talk Specialist NetSuite consultancy
More reliable stock information. Smoother warehouse processes. Clearer production planning and financial reporting.
Lee Brookes Ltd helps manufacturing, wholesale, distribution, retail and ecommerce businesses tackle the problems that get in the way of daily work. Our delivery team brings together NetSuite consultancy, warehouse expertise and development, with support shaped around your operation.
Built around your operations
Stock is available in NetSuite but cannot be found on the warehouse floor. Orders need chasing between systems. Production plans depend on spreadsheets. Finance spends time investigating figures before it can explain them.
We work with the people doing the work to understand where processes, data and system setup are breaking down.
For owners, directors and finance leaders, that means a clearer view of business impact, priorities and the decisions needed. For warehouse managers, planners and operational teams, it means practical changes grounded in how the work actually happens.
The aim is straightforward: fewer workarounds, clearer information and processes your people can use with confidence.
How we help
We help existing NetSuite users improve daily operations. Start with an evidence-led diagnostic when the cause or priorities are unclear, or discuss a defined piece of work. Remediation, configuration, integration, data work, training and advisory support are separately scoped.
When stock records and physical movements do not line up, receiving, picking and dispatch become harder to manage. We examine the processes and system setup behind the problem, then help put agreed improvements into practice across inventory, WMS and RF-SMART.
Planning depends on reliable items, bills of materials, lead times and stock information. We help manufacturing teams investigate the gaps and make agreed changes to configuration and data, with testing and guidance for the people using the process.
A recommendation needs a practical route into daily use. We translate agreed requirements into NetSuite configuration and process changes, supporting testing, user acceptance and rollout readiness within a defined scope.
When ecommerce and fulfilment systems fall out of step with NetSuite, teams spend time chasing orders and correcting exceptions. We investigate the NetSuite side of the process and coordinate agreed integration work with the relevant suppliers.
Useful reporting starts with understanding the transactions and processes behind the numbers. We investigate discrepancies and help improve agreed reports, saved searches and dashboards so teams can see what needs attention and make better-informed decisions.
Recurring questions and workarounds can point to unclear processes, training gaps or system problems. We provide separately scoped training, user guidance and advisory support, with managed support available under an agreed service schedule.
A practical place to start
Understand what is getting in the way—and what to do first.
A fixed-fee review for existing NetSuite OneWorld users in manufacturing, wholesale, distribution, supply chain, retail and ecommerce.
If operational problems keep returning, reports are difficult to trust or teams rely on workarounds, the diagnostic gives you an evidence-led assessment and a prioritised route forward.
Discuss a diagnostic ↗The report is delivered within five working days after the visit, provided the agreed evidence and access were available on time.
£4,500 plus VAT
One OneWorld account, one country, one primary site and up to three priority processes examined in depth.
£6,500 plus VAT
One OneWorld account and up to five priority processes examined in depth, where multiple sites or countries, WMS and manufacturing together, or material integrations and customisations require deeper analysis. Includes one on-site day at one agreed site.
We agree the tier, scope, assumptions and exclusions in writing before booking. Relevant areas are screened, with detailed examination limited to the agreed priority processes.
Travel and accommodation are agreed in advance and charged at cost without mark-up. Additional accounts, sites, countries, processes or visits beyond the agreed scope are separately quoted.
Your report explains the business impact of each finding, the supporting evidence and any limitations. Recommendations are prioritised into immediate, near-term and longer-term actions, with suggested owner roles, dependencies and decisions required.
£750 plus VAT
A remote session of up to three hours with up to four client stakeholders to turn the roadmap into a practical first-30-day action tracker. Preparation and one updated tracker are included.
The diagnostic covers assessment, recommendations and the included playback. Configuration changes, development, integration work, data cleansing, testing, training delivery and other implementation activities are separately scoped and priced.
The optional workshop does not include system changes or implementation. Neither service commits you to further work.
Managed support
Give your people a clear route to NetSuite help, with ownership of requests and visibility of what happens next. Choose an agreed monthly specialist allowance for everyday support, recurring issues and planned improvements. Routine triage, coordination and service reporting are included in the fee.
Keep the day-to-day moving
For businesses with capable internal super-users and modest day-to-day support demand.
GBP, excluding VAT and expenses
Discuss Keep TradingMake room for improvement
For regular support, recurring-issue prevention and practical improvements.
GBP, excluding VAT and expenses
Discuss Run BetterSupport your next stage
For an active improvement programme alongside operational support.
GBP, excluding VAT and expenses
Discuss Move ForwardSpecialist hours are pooled person-hours across the delivery team. Reviews, clinics, testing and improvements use the stated allowance; improvement hours are included within the 40 or 80 hours, not added to them. Routine triage, coordination and service reporting are included in the fee. This is shared team capacity, with scope and terms confirmed in your service schedule.
A clear support model
Defined coverage, a shared view of priorities and straightforward boundaries.
Monday to Friday, excluding England and Wales bank holidays. Out-of-hours work is separately agreed.
2 business hours for P2–P4. P1 means a critical operation has stopped with no usable workaround. A response means assessment and a next step, not a guaranteed resolution time. Targets apply once the agreed rota and access are in place.
Work is recorded in 15-minute units, with usage alerts at 70% and 90%. Up to 20% of unused hours can carry forward for one month only.
Review your environment, agree the service schedule and complete any separately agreed onboarding before support begins.
From request to resolution
We capture the impact, evidence and priority, then assign an owner.
We provide an assessment and a clear next step within the agreed response target.
The right specialist investigates, tests and coordinates any supplier involvement.
We confirm the result with your users and capture guidance that helps next time.
Your delivery team
Lee Brookes Ltd is a specialist NetSuite consultancy bringing together functional, warehouse and development expertise.
We work with your leaders to understand priorities and with your operational teams to understand the detail. The expertise involved is matched to the agreed scope, with clear responsibilities and practical communication throughout.
A good fit if you are
→Looking for a reliable route to NetSuite help
→Working around recurring operational issues
→Bringing warehouse, finance and operations together
→Planning improvements alongside day-to-day work
Based in Greater Manchester. Working with businesses across the UK and Europe, on site and remotely.
First-time implementations
We also support first-time NetSuite implementations for businesses that make, move and sell products. Our team helps translate operational requirements into a practical system design, with separately scoped configuration, data migration, testing, training and go-live support.
We provide consultancy and delivery services. NetSuite software licences are purchased separately through Oracle NetSuite or an authorised reseller.
Discuss an implementation ↗Before we begin
The initial term is 90 days, followed by a monthly arrangement with 30 days' notice. Monthly fees are invoiced in advance. Your service schedule sets out the agreed terms.
Onboarding is a separately agreed fixed fee up to £1,500, excluding VAT and expenses, covering up to 12 hours. It may be reduced or waived where handover is already complete. We confirm supported systems, sites, access, known issues and escalation routes before service starts.
We alert you at 70% and 90% usage so we can agree priorities and extra capacity. Work beyond the allowance needs your approval or a pre-authorised spending limit, with rates set in your service schedule. The monthly allowance is not unlimited support.
Yes. The One-Day On-Site NetSuite Diagnostic is a fixed-fee review for existing OneWorld users who need to understand operational, control, reporting or adoption problems. It includes preparation, one on-site day, an evidence-led report, a prioritised roadmap and a 60-minute remote playback. We agree the scope and review tier before booking.
New implementations, major redesigns, intensive hypercare and larger projects are scoped separately. Existing integrations receive NetSuite-side diagnosis; connector changes and third-party fixes depend on agreed access and scope.
In month one we complete the service handover. In month two we use actual demand to prioritise recurring issues, user coaching and improvements. In month three we review response performance, accepted fixes and usage, then agree the next quarter.
We focus on businesses that make, move or sell physical products, including manufacturing, wholesale, distribution, supply chain, retail and ecommerce. Our primary focus is helping existing NetSuite users, with first-time implementation services available under a separate scope. The diagnostic is specifically for existing NetSuite OneWorld accounts.
The diagnostic identifies and prioritises the work needed. Configuration changes, development, integrations, data work, testing and training delivery are outside its fee. Any follow-on implementation or advisory work is separately scoped and agreed, and you are not committed to purchasing it.
No. If you already have a defined requirement, we can discuss the appropriate delivery or support scope directly. The diagnostic is a useful starting point when the cause of a problem or the priorities are unclear.
Let's talk
Tell us where NetSuite is making work harder: stock accuracy, warehouse processes, production planning, orders, reporting or recurring support issues. We will discuss the problem, who it affects and whether a diagnostic, separately scoped delivery work or managed support is the appropriate next step.
Discuss your NetSuite challengesSend an enquiry here in your browser. Our team will get back to you.